System Maintenance
1. Complete Software and Hardware (CRM, IVRS, ACD) & IT Infrastructure Management
2. Helpdesk Management
3. Preventive, Corrective, Configuration Maintenance & Network Management
4. Data Security, Backup and Firewall
A perfect confluence of young, energetic employees and founders with more than decades of work experience, form a strong backend team, offering best in the class services and solutions. Harnessing the combination of youthful enthusiasm and expert knowledge, JKL India Solutions aims at providing Unified Contact Center services and Solutions focusing on excellent Customer Support for its clients.
With a keen eye on the national market at present, our mission is to provide the public with the most effective communication means through the integration of technology.
RTV |
Post-paid |
P2P |
USIM Penetration |
Signage Audit |
B2C |
B2b |
Recovery |
TV/ Parent Consent |
Inbound Calls |
Outbound Calling |
Store Audit |
Brand Promotion |
Banking Recovery |
Telesales |
CRM |
IVRS |
ACD |
Computer Telephony |
Recording Solution |
GSM Gateway |
PRI Lines |
1. Complete Software and Hardware (CRM, IVRS, ACD) & IT Infrastructure Management
2. Helpdesk Management
3. Preventive, Corrective, Configuration Maintenance & Network Management
4. Data Security, Backup and Firewall
Study of information about Airtel services, Plans
Resources to Collect and Develop adaptive KB from complex structured and unstructured information
Content Creation
Content Update & Modification
ContContent Creationent Validation
Existing KB study as a Content Source .
State of the Art Premises
PRI Line, Internet & Toll Free Number Procurement
User Acceptance Tests
Security Audit
Process Go-Live
Co-Ordination with Airtel
Flexible and Scalable Services and Solutions
Inbound calls for retaining P2P Customers
Outbound Calls for RTV Process
Outbound calls for Upgradation of Post-paid Plans
Outbound calls for upgradation to USIM
Outbound calls for Signage Audit to Executives
JKL India Solutions Payroll
Management of Staff to achieve 100% SLA
Operation Head, Project Manager, Team Leads, Trainers and Quality Teams
Training in Soft Skills, Language Skills, Call Handling, Content Based
Airtel process based training
Quiz, Role Play, Tests Activities
Monitoring of SLA and Performance
100% Call Recording for Quality Check
Feedback Monitoring
Facilitate External and Internal Auditors
KPIs and Realtime ACD Statistics
State of the Art Monitoring, MIS Reporting
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