Services & Solutions

We provide best in the class business call centre services and solutions

       

     

A perfect confluence of young, energetic employees and founders with more than decades of work experience, form a strong backend team, offering best in the class services and solutions. Harnessing the combination of youthful enthusiasm and expert knowledge, JKL India Solutions aims at providing Unified Contact Center services and Solutions focusing on excellent Customer Support for its clients.

With a keen eye on the national market at present, our mission is to provide the public with the most effective communication means through the integration of technology.

RTV
Post-paid
P2P
USIM Penetration
Signage Audit
B2C
B2b
Recovery
TV/ Parent Consent
Inbound Calls
Outbound Calling
Store Audit
Brand Promotion
Banking Recovery
Telesales
CRM
IVRS
ACD
Computer Telephony
Recording Solution
GSM Gateway
PRI Lines

System Maintenance

1. Complete Software and Hardware (CRM, IVRS, ACD) & IT Infrastructure Management

2. Helpdesk Management

3. Preventive, Corrective, Configuration Maintenance & Network Management

4. Data Security, Backup and Firewall

Knowledge Base & Content

Study of information about Airtel services, Plans

Resources to Collect and Develop adaptive KB from complex structured and unstructured information

Content Creation

Content Update & Modification

ContContent Creationent Validation

Existing KB study as a Content Source .

Miscellaneous

State of the Art Premises

PRI Line, Internet & Toll Free Number Procurement

User Acceptance Tests

Security Audit

Process Go-Live

Co-Ordination with Airtel

Flexible and Scalable Services and Solutions

Call Management

Inbound calls for retaining P2P Customers

Outbound Calls for RTV Process

Outbound calls for Upgradation of Post-paid Plans

Outbound calls for upgradation to USIM

Outbound calls for Signage Audit to Executives

Manpower & Training

Highly Skilled Agents and further as per requirement

JKL India Solutions Payroll

Management of Staff to achieve 100% SLA

Operation Head, Project Manager, Team Leads, Trainers and Quality Teams

Training in Soft Skills, Language Skills, Call Handling, Content Based

Airtel process based training

Quiz, Role Play, Tests Activities

Monitoring

Monitoring of SLA and Performance

100% Call Recording for Quality Check

Feedback Monitoring

Facilitate External and Internal Auditors

KPIs and Realtime ACD Statistics

State of the Art Monitoring, MIS Reporting

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